The Use of Information Technology In the Delivery of Hospitality Essay

The Use of Information Technology In the Delivery of Hospitality Services - Essay Example Impact of Information Technology on Hospitality Firms Without a doubt, in the past few years from entertaining visitors or guests and creating menus to monitoring staff members, information technology has significantly changed and modernized the way the hospitality sector works at the present time (Pandey, 2010). In the past, the hospitality firms have used cards, physically, or paperwork at the front desk with the purpose of keeping up a communication with old and existing customers. In this scenario, hospitality firms were for the most part at the compassion of the needs of guests to get there, as well as on their own efforts and staff to be there for possible surges or extended deficiencies of tenancy. On the other hand, in the absence of IT supported tools and applications hospitality firms were facing serious business issues. In their article, (Nikolis, 2008) outline a variety of significant areas of the hospitality firms where IT tools and applications are being used to offer s ervices. For instance, one of the basic reasons that IT has turned out to be critical is its helpfulness for the billing section of the hospitality firms, which has been significantly improved with the emergence of IT. In fact, manual data entry and traditional paper-based was slow, time-consuming and unproductive, and it did not offer effective support in letting the hospitality firm know what is the current status of their firm. On the other hand, in order to deal with these issues the advancements of IT in the form of state-of-the-art record keeping systems keep in mind a hotel owner to keep up to date with what they have with good grace available, how much investment it will take and how much time it will take (Nikolis, 2008). In addition, in order to make effective use of... This essay stresses that information technology is playing a significant role in every walk of life. Our lives are always surrounded by the information technologies. Seeing the ever-increasing importance of information technologies hospitality industry has started making use of information technologies in different forms. This paper has presented a detailed analysis of some of the important uses of information technologies in the hospitality industry. This paper has summarized the viewpoints of other researchers. At the present, the Internet is playing a significant role in the hospitality industry. The majority of hotels is adopting this tool for marketing purpose. Many hotels use their web sites to communicate with their customers and receive their feedback. The information technology has also helped the hospitality firms to automate their manual or traditional business processes. This paper has also discussed some of the latest technologies which can be adopted by hotels in order to get a competitive edge over other hotels and get the attention of more customers. However, it depends on an organization how effectively it makes use of information technology. A hospitality firm should keep in mind the interest of their customers and offer facilities on the basis of their interests. The use of the information technology has offered a lot of benefits and opportunities for the hospitality industry.